Several common problems about google authenticator two-step verification:
1.Make sure your phone is installed with a Google Authenticator;
2. Make sure the date on your phone and the date of the device running FCoin are the same;
3.Make sure you have enter the correct two-step verification code on the binding page;
Tips:
1. If you want to bind google authenticator, please refer to: https://support.fcoin.com/hc/en-us/articles/360003739933
2. If your google authenticator is lost, you need to unbind google authenticator。You can unbind it through submitting work order and relevant materials. These materials are as follows:
- Account information, including username, email, balance, deposit address and history.
- The photos of both sides of your ID Card.
- Handheld ID Card photo, displaying a paper with "FCoin", "apply for unbinding GA" and application date next to your ID Card.
Comments
6 comments
When I try to log-in it says invalid OTP.
And my google OTP is deleted now because of my fault.
Please help me to solve this problem.
저도 똑같은 상황인데요 어떻게 해결하셨나요?
어떻게 해결하셨나요
The problem was solved.
아직 해결 안됐는데 Green-peace 3582님이 누군지 왜 해결됐다는건지..하여튼 왜 빨리 해결 안해주는건지 너무 신경쓰이네요
To Green-peace 3582!!
How do you know my problem was solved? The problem is not solved yet,
I'm still waiting it!!
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